Job Description

Epic Certification Required in any of the following: Ambulatory,  Beacon, MyChart, Phoenix, Care Everywhere, Ortho, Healthy Planet, Referrals, Welcome, Beaker, Radiant, Cupid, ClinDoc, OpTime, Anesthesia, ASAP, ClinDoc, Orders, and various other Epic Modules. 

To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Job Details:

Epic Application Analysts are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

Responsibilities:

Technical Support

• Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
• Use expertise to create critical, technical documentation of service requests.
• Performs other duties as assigned.

System Maintenance/Improvement

• Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
• Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
• Develop and maintain detailed documentation on system configurations and technical components.
• Identify potential system enhancement needs and introduce best practice options for future state workflows and process.
• Performs other duties as assigned.

Client Support

• Maintain regular communication with and collaborate with client support representatives, client's business community, and end users to ensure the system meets the client's business needs.
• Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
• Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
• Performs other duties as assigned.

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